To get this Certification, you must attend/view all webinars below and pass the corresponding quizzes including a final exam. Do NOT take the quiz until AFTER you attend the webinar OR watch the replay (if you miss the webinar)! You will not pass. Remember your progress is in reports that your managers download.
Please sign up for as many of the below webinars as soon as you can. (some may not be scheduled yet).
You can start on the Boot Camps right now, (you do not have to wait for Live Webinars to complete Boot Camps 1-3 and please take these in order!).You must have an account and be logged in first. Click ENROLL FIRST to begin each course!
When you logout, your progress will be tracked and saved on your dashboard. When you return and login you will be taken to your dashboard to click the “resume” button and continue.
101 New Hire Boot Camp 1-Quiz
102 New Hire Boot Camp 2-Quiz
103 New Hire Boot Camp 3-Quiz
104 Keys to Communication-Types of Communication Quiz
105 Keys to Communication–Words–Tone–Body Language-Quiz
106 Keys to Communication–My Words–Tone–Body Language-Quiz
109 BDC Setting Appointments-Quiz
110 BDC-2 Follow Up-Quiz
111 BDC-3 Driving Business-Quiz
120 Time Management Basics-Quiz
201 Factory Maintenance and Drive Sales-2 Steps-Quiz
203 Advanced Driveway Sales – Additional Services-Quiz
204 Advanced Driveway Sales-Menus-Quiz
206 Multi-Point Inspection-Need-Quiz
209 Technician–Advisor–Parts Associate-Communication-Quiz
210 Technician-Advisor Video MPI-Quiz
220 Tire Basics-Quiz
222 Why Customers Buy-Features and Benefits-Quiz
223 Value Based Selling-ABCs-Quiz
231 Defection Points-Quiz
240 Fluid Maintenance-Quiz
305 Hospitality Training-Quiz
401 The Art of the Walk Around 1-Why Walk Around?-Quiz
402 The Art of the Walk Around 2-Key Steps-Quiz
403 The Art of the Walk Around 3-Dealership Specific Walk Around-Quiz
475 Overcoming Objections LEAD-Quiz
476 Customer Management–Pass Fail-Quiz
508 Coaching for Accountability and Profit-Quiz